Total Quality Management

What is Total Quality Management?

It's a critical management strategy that focuses on all of the workflows, systems, and processes within an organization to establish consistent quality and to develop a culture of continuous improvement that enables customer satisfaction. The GMC is an example of a leading organization that has successfully implemented total quality management, and the CCO is an example of how to implement a culture of continuous improvement within a company. Total Quality Management and The CCO & the CEO You don't create strategic organizational climate if you're not willing to invest. The term "culture" is the same as the word "culture" is the same as the word "culture" is the word "culture.

Why Implement TQM?

According to Bill George, former chairman and CEO of GE, total quality management is the third pillar of the triple-bottom-line approach for continuous improvement. The first pillar is financial. TQM helps you reduce costs. It does this by improving your cost structure; streamlining your supply chain; reducing your vendor and product costs; and manufacturing products more efficiently. The second pillar is operational. "It's about improving your ability to meet the need, with better quality, at lower cost, in a more stable and predictable way. You can't have an A-team if the machine has never run properly," George says. The third pillar is environmental. "It's about reducing your environmental footprint," George says.

The Importance of Culture and Leadership

Being part of a culture where everyone is comfortable working in is extremely important to business development and business growth. Employees are much more willing to take risks and try new things when they are working in a comfortable and positive environment. Employees are less inclined to go out on a limb when they don't have much confidence that the organization will support them. Organizations that have had very successful business development have provided the environment where employees are comfortable with the new products and services that are introduced. An important part of culture is also to have a high degree of trust in your leadership. This gives employees the freedom to try new things and make mistakes without fear of retribution.

Quality Assurance and Control

ISO 9000 was developed for quality assurance and control efforts that bring about a continuous improvement of quality within an organization or service. It focuses on processes that provide reliability and the ability to react quickly to changes in a system. It covers the actions needed to ensure that processes conform to the quality standards and expectations. This includes applying control points, complete records of key actions, and action items, the way work is initiated, the processes used to carry out the work, and changes in the processes. Business Process Automation Business process automation (BPA) is an iterative system development process that supports the change management phase. It uses the Six Sigma methodology to improve the flow of business in an organization.


In the current environment, customers are looking for truly reliable businesses and service providers. They don't care how you do it, so long as it gets done. Once you achieve a customer retention rate of 95%, you will be able to charge a premium for your services or products and build a sustainable business with high profit margins. This will allow you to provide employee benefits and increase the company's size. — Mike Maloney is an entrepreneur, author and speaker specializing in business strategy and modern business practices. Visit to receive a free copy of his book, Numerology Today.

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